Contact

Talk to a human.

We reply within one business day, usually faster. If it's urgent and involves a member's safety, call us instead of emailing.

General support

Email

hello@halekin.ca

Phone

613-366-7623

Monday to Friday, 9am–6pm Eastern. Voicemail outside those hours is checked the next morning.

Urgent safety concerns

If a member is in immediate danger, call 911 first.

After that, reach us on the phone number above. If you can't get through, email safety@halekin.ca with "URGENT" in the subject line. Our on-call team is paged for messages marked that way.

Privacy + data

Questions about how we handle personal information, or requests to access, correct, or delete your data:

privacy@halekin.ca

Our Privacy Policy explains your rights under PIPEDA. We respond to data requests within 30 days. If you aren't satisfied, you can also contact the Office of the Privacy Commissioner of Canada.

For companions (Kin)

Questions about your application, training, schedule, or payouts:

kin@halekin.ca
Mailing address

Halekin Inc.
Full mailing address to be added before launch.